Certification Focus: Managing Tasks, People, and Conflicts
This certification recognises professionals who demonstrate the ability to manage interpersonal dynamics, guide collaboration, and make effective decisions in complex workplace environments. It reflects readiness to take responsibility for outcomes while maintaining composure, empathy, and influence.
Key Competency Areas
Advanced Communication
Persuading effectively, providing constructive feedback, and presenting ideas clearly.
Conflict Resolution
Managing disagreements, facilitating dialogue, and achieving mutual understanding.
Collaboration Across Teams
Coordinating across functions and sharing knowledge effectively.
Decision-Making
Assessing alternatives and exercising sound judgment.
Critical Thinking & Problem-Solving
Identifying root causes and generating practical, creative solutions.
Time & Priority Management
Delegating tasks, balancing workload, and driving efficiency.
Emotional Intelligence
Demonstrating empathy and understanding others' perspectives.
Professional Influence
Building trust and gaining support without relying on authority.
Who Should Take This Certification?
Mid-level professionals managing teams or complex projects
Individual contributors seeking to advance into leadership roles
Team leads and supervisors looking to enhance their management skills
Professionals dealing with cross-functional collaboration and stakeholder management
Assessment Details
Format
60 scenario-based multiple-choice questions
Duration
60 minutes online assessment
Pass Score
Minimum 80% required
Results
Instant evaluation upon completion